Support and policies
Answers, Clearly Explained
Find straightforward answers about shipping, complimentary samples, 100% authenticity, subscriptions, sizes, and returns.
Frequently Asked Questions
Shipping, samples, and authenticity come first. Subscription, size, and return details follow below.
Shipping and Samples
Orders over $50 ship free. Every order includes 2 complimentary samples so you can test before committing to a full size.
Authenticity Guarantee
Every product is sourced from authorized channels and carries 100% authenticity. Questions about a specific item are always welcome.
Subscriptions and Returns
Manage or pause Subscribe & Save from your account. Unopened items may be returned within the policy window listed at checkout.
Still have a question about sizes, routines, or an order? Our customer care team is available Monday through Friday.